Outsourcing companies in Cebu set out with great advantage and they catch up with other countries as far as outsourcing industry is concerned. There are a lot of advantages to wield over the outsourcing industry, particularly in Cebu areas. How to select best outsourcing companies? Why should we demand and single out best outsourcing firms as call center hubs? People, particularly clients may opt to look at the possibilities by knowing the vision and mission with industry’s operations and expansions. Outsourcing industry in Cebu should cater to the populace and to the entire clientele when it comes to good services. In fact, people ought to be aware of the companies that can offer a great deal of options for the benefits not only for said companies in Cebu but also for the clientele in general.
In Cebu, we have the leading outsourcing companies like ExcelAsia which is geared towards expanding its operations in Cebu, citing the increased demand for its training services from call centers, such as Wipro. Another outsourcing company is Convergys which is geared towards continuing to expand its Philippine operations, with the opening of another call center, aside from the original outsourcing hubs situated at the UP-Ayala Technohub in Quezon City, and other places in Cebu and Manila areas. Besides, according to the press release, Manila-based business process outsourcing company eTelecare will soon open a delivery center in Managua, Nicaragua to serve as a near-shore site addressing the United States customers.
The new call centers located in Cebu City, aside from Quezon City, Sta Rosa, Laguna and The Fort this year, are expected to create more new jobs for Cebuanos. Convergys has officially kicked off its new three centers in Cebu Asiatown in Cebu City. Two more will be opened this year with a total of five call centers that will create 7,000 more employment opportunities for Filipinos. Here in Cebu alone, the people, especially applicants for employment will take part in this kind of industry once they are hired to work as call center agents, among others. Convergys now has 12 operational contact center facilities. Cebu City was chosen as one of the two city locations for the back-end financial operations of multinational transport company abroad.
Cebu City bested 62 other cities around the world, including outsourcing and off-shore destinations. It was stated in the press release that Bombardier Transportation has formally commenced its Global Finance Shared Service Center for Accounting and Reporting at the 14th floor of the new TGU Tower in Asiatown IT Park with 20 employees that is expected to grow by 150 in 2014. It’s good, perhaps, for the Cebuanos!
ExcelAsia opened its business in Cebu in the year 2005 with Convergys as its first client. It has since expanded in Metro Manila and has trained the so-called “newly-hired applicants” who also received scholarships subsidized by the government. On the average, the company’s Cebu office trains 200 to 300 people every month.
We have Western Wats as the one source destination that everybody can bank fully on as regards data collection needs. It offers a variety of comprehensive solutions and works with its client partners to determine which services are best for each research project. Over the years, the company successfully conducted every type of survey such as client behavior & character-tracking, notions’ testing, client contentment & integrity measurement, new product development, and business or market scenarios.
Western Wats Philippines Inc., an American outsourcing company conducting a market research located at Mactan Economic Zone II, Cebu, is the dominant player in outsourcing touted as the “back office of the country," would soon have to contend with a Cebu-based counterparts in outsourcing industry. They said “Cebu is the best option,” in terms of highly skilled English-speaking labor force, a reliable telecommunication infrastructure with low cost of qualified personnel. That’s why these are the important reasons for singling out Cebu companies for outsourcing support.
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